Fandy Tjiptono text Yogyakarta Andi 2012 Ed. 2 xvi, 422 Hal. : Ilus. ; 23 cm Service Manajemen 658.1 978-979-29-3046-7 210322 20210322160717 INLIS000000000003869 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)