na INLIS000000000003869 20210322160717 210322||||||||| | ||| |||| || 978-979-29-3046-7 010-0321003869 658.1 658.1 TJI Pembelian Fandy Tjiptono Service management. Mewujudkan layanan prima Ed. 2 Yogyakarta Andi 2012 xvi, 422 Hal. : Ilus. ; 23 cm Service Manajemen